Return & Refund Policy

Return & Refund Policy

At Laxovent™, we want every customer to shop with confidence. This Return & Refund Policy explains how return requests, exchanges, and refunds are reviewed and processed.

1. Return Eligibility

We offer a 30-day return window. This means you may request a return within 30 days after receiving your order.

To qualify for a return, the item must be:

✔ In the same condition as received
✔ Unused and undamaged
✔ In its original packaging
✔ Complete with all included parts or accessories
✔ Supported by a receipt, order confirmation, or other proof of purchase

Items that do not meet these conditions may not be eligible for return approval.

2. How to Request a Return

To begin a return request, please contact us before sending any item back.

Email
service@laxovent.com

Please include:

✔ Your order number
✔ The email address used at checkout
✔ The item you would like to return
✔ A short explanation of your request
✔ Photos if the item arrived damaged, incorrect, or defective

If your return request is approved, we will provide return instructions and let you know the next steps.

Please note: Items sent back without prior return authorization may not be accepted.

3. Damaged, Incorrect, or Defective Items

Please inspect your order shortly after delivery. If your item arrives damaged, incorrect, incomplete, or defective, contact us as soon as possible so we can review the issue.

For faster support, please send clear photos of:

✔ The product
✔ The packaging
✔ The shipping label
✔ The damaged or incorrect area

After review, we may offer a replacement, refund, or another suitable solution depending on the situation.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

✔ Used or installed products
✔ Items damaged by misuse, improper handling, or normal wear
✔ Products without original packaging
✔ Items missing parts, manuals, or accessories
✔ Custom, personalized, or final-sale items
✔ Gift cards
✔ Original shipping fees paid at checkout

If you are unsure whether your item qualifies for return, please contact us before starting the return process.

5. Exchanges

The fastest way to receive a different item is to return the original product first. Once the return is approved, you may place a new order for the item you want.

Exchange availability may depend on product stock, order status, and return eligibility.

6. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers may have the right to cancel or return an eligible order within 14 days of receiving it, without giving a reason.

To qualify, the item must be:

✔ Unused
✔ In its original packaging
✔ In the same condition as received
✔ Supported by proof of purchase

This right applies in addition to our standard return policy where required by applicable law.

7. Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank, credit card company, or payment provider may need additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us for assistance.

8. Return Shipping

Return shipping instructions will be provided after your return request is reviewed and approved.

Please do not ship items back without authorization. Unauthorized returns may be refused or delayed.

9. Contact Information

Company Name
Autolizer Inc

Address
3545 Granada Ave, El Monte, CA 91731

Phone
+1 (909) 979-3281

Email
service@laxovent.com

Thank you for shopping with Laxovent™. We appreciate your trust and are here to help make your after-sales experience clear and reliable.